At Travelers, we use dedicated resources to service our captive insurance business. This provides our clients with consistent underwriting, accurate policy issuance and timely premium cessions to the captive. As you know, the captives business requires long-term relationships, and providing the highest levels of service to our clients aligns well with that maxim.

This summer, we announced the redesign of Constitution State Services, our third-party administrator through which we offer unbundled claim services. We reimagined the service model to offer customers customised solutions based on their unique risk appetites and flexible pricing.

The changes have driven success already, with our signing on several new clients who use captives for their risk management needs. As you can imagine, we’re excited about refreshing this offering and the effect we think we can have on our clients’ claims-handling needs.

Fronting carriers have operated within highly regulated lines of business for years, so not much change there. However, with greater international controls over captive insurance operations, we have needed to remain flexible to our clients’ needs for banking changes and financial audit requests.

Travelers has a tremendous technology and operations staff that kept us up and running from the first day we began working from home—with no meaningful changes between us, our business partners and clients.

Since we can’t have impromptu, in-person conversations, we make it a habit to reach out to one or two people a day that we might normally see passing in the hall or walking by at a conference to maintain those relationships.