Atlas Insurance Management is a full service multi-domiciliary captive insurance manager with offices in North Carolina and the Cayman Islands. We manage all types and sizes of captives, including single-parent, group, agency, protected cell, and risk retention groups.

With a clear focus on providing the best solutions and the best service, we are very conscious that the captives we manage provide insurance protection to their insureds. Insurance is a huge part of our corporate DNA, and insurance is the language that we speak.

In providing solutions to clients, at the initial stages of the formation of their captive and as it evolves through its lifetime, we listen first. We are consultative, collaborative insurance people.

Change in regulation over the years has, for the most part, been evolutionary rather than revolutionary, so keeping up with those changes has been an ongoing process that happens without a great deal of pain.

Occasionally, changes are implemented more suddenly. One example is the economic substance rules that need to be adhered to in offshore jurisdictions. The way each domicile seeks to meet those rules is slightly different in each case and ensuring compliance can certainly be somewhat burdensome.

It takes an effort on the part of management and has, in some cases, meant taking legal advice. In terms of workload, however, dealing with economic substance compliance pales into insignificance compared to the simply extraordinary amount of work necessitated to comply with Internal Revenue Service Notice 2016-66. Making the initial filings required a huge effort.

Our employees have done a fantastic job of adapting to working from home. They have had to learn to be flexible with their working hours, particularly those with children at home, and I know that hasn’t been easy. Despite the challenges, the work is getting done.

In fact, productivity may even be up. Of course, we have been mostly unable to visit clients and prospective clients but video calls have proved an effective means of communication and the time saved by not travelling means that our business development team has been able to handle a very busy pipeline indeed.

It’s all about growing the team and having the right people on board. Our account managers have the most frequent contact with existing clients and we have to enable them to be the best service providers and advisers they can be.

That means giving them support from middle and higher management and encouraging learning through training and experience. We also need to ensure that we have enough strength in depth with knowledgeable people at all levels of the company.

As we grow our client base, so we need to grow the number of solution and service providers that we have.